1 Introduction
Welcome to the bas8 platform. This Privacy Policy ("Policy") sets out how bas8 ("we", "our") collects, uses, discloses, and protects your personal information when you use our website, services, and related platforms ("Services").
By using our Services, you are considered to have agreed to the terms described in this Policy. This Policy is an integral part of our Terms and Conditions.
This Policy applies to all users located in Bangladesh. If you have any questions about this Policy, please contact us.
2 What Types of Information Are Collected
bas8 may collect the following types of information as needed to operate the Services properly, ensure security, and improve the user experience:
2.1 Information You Provide Directly
When you register, log in, or use our Services, you may voluntarily provide the following information:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification)
- Payment-related information such as bKash, Nagad, Rocket, or Upay account details
- Identity verification documents (where required)
- Address required for correspondence
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and geographic location (at country/region level)
- Browser type, version, and operating system
- Device type and unique device identifier
- Page visit duration, date, and frequency
- Click patterns and navigation paths
- Referral source (the website you came from)
2.3 Transaction-Related Information
Information related to deposit and withdrawal activities — such as transaction amount, date, time, and method — is recorded. This is essential for ensuring financial security.
3 How Information Is Used
bas8 uses the collected information for the following purposes:
3.1 Service Operation and Improvement
- Creating and managing your account
- Processing deposit and withdrawal requests
- Maintaining gaming activity and history
- Ensuring the technical functionality of the platform
- Personalising the user experience
3.2 Security and Compliance
- Preventing fraud and unauthorised access
- Ensuring age verification (enforcing the 21+ policy)
- Complying with financial security regulations
- Enforcing responsible gaming policies
3.3 Communication and Support
- Sending important account notifications
- Responding to customer service enquiries
- Informing you about relevant promotional offers (subject to your consent)
- Notifying you of site changes or policy updates
4 Sharing Information with Third Parties
bas8 may share information in the following limited circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist in operating our platform, such as payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game software suppliers. All such partners operate under strict confidentiality agreements.
4.2 Legal Obligations
We may be required to disclose information as part of a valid legal order from authorities or a judicial process. In such cases, only the minimum necessary information will be provided.
4.3 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify users in advance.
4.4 Security Matters
Information necessary to prevent fraud, misuse, or cyberattacks may be shared with relevant authorities.
5 Cookies and Tracking Technologies
The bas8 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us remember your preferences.
5.1 Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of the site, such as maintaining login sessions.
- Functionality Cookies: Used to remember your language preferences and other settings.
- Analytics Cookies: Help us understand site traffic and usage patterns so we can improve the Services.
- Security Cookies: Help detect and prevent fraud.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the site to not work correctly.
6 Data Security Measures
bas8 applies industry-standard technical and organisational measures to protect your personal information:
6.1 Technical Security
- SSL/TLS encryption for all data transmission
- Advanced encryption methods for stored data
- Two-Factor Authentication (2FA) support
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
6.2 Organisational Security
- Only authorised staff can access sensitive information
- Regular staff training on privacy and security
- Rapid response plan in the event of a data breach
- Security standards assessment for third-party partners
7 User Rights
bas8 respects the following rights you have regarding your information:
7.1 Right of Access
You can contact us at any time to find out what information we hold about you.
7.2 Right to Rectification
If the information on your account is incorrect or incomplete, you can request that it be corrected.
7.3 Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
7.4 Right to Object to Processing
You can unsubscribe from marketing messages or unwanted communications, and object to the processing of your information for specific purposes.
7.5 Right to Data Portability
You can request to receive your account information in a structured, machine-readable format.
To exercise any of the above rights, contact us at [email protected]. We will endeavour to respond to your request within 30 days.
8 Data Retention Period
bas8 retains your information only for as long as necessary:
- Account Information: For as long as the account is active and until the applicable legal retention period after it is closed.
- Transaction Records: For the period required under financial regulations.
- Communication History: For a limited period for improving customer service quality and resolving disputes.
- Log Files and Technical Data: For a limited period for security analysis.
Once the retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.
9 Protection of Minors
bas8's Services are intended solely for individuals aged 21 or older. We do not collect or process information from minors.
If parents suspect that their child has registered on our site, please contact us. For more information about responsible gaming, visit our Responsible Gaming page.
10 Policy Changes & Updates
bas8 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:
- Publishing a notice in a prominent location on the website
- Notifying registered users by email
- Updating the "Last Updated" date at the top of the page
If you continue using our services after the updated policy is published, you will be considered to have agreed to the new policy. For significant changes, we may seek your explicit consent.
If you wish to view or compare a previous version of the policy, please contact our support team.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer service team:
- Email: [email protected]
- Live Chat: Available 24/7 — directly from the site
- Language: Support is available in Bengali and English
When submitting a data protection request, please use the email address associated with your account so we can verify your identity and assist you promptly.